A Superior Computer Consultants

Where technology, practical business needs and skilled know-how meet to make your systems affordable and reliable.

www.ascconsultants.com.au

ASC Consultants

ASC Consultants :: The one stop answer to Information Technology

Complete computer, network and IT solutions. Also supplying a range of wholesale computer hardware and software Australia wide.

Service Level Agreements

Many businesses are unaware of the option of Service Level Agreements ( SLA 's). Technology has become a core business tool and if it fails, it can cost business owners expensive down time, loss of critical data and has been responsible for the demise of many unsuspecting candidates. SLA 's can prevent this from happening by guaranteeing minimal downtime, onsite arrival times, and minimal repair periods.

 

SLA's are written agreements between ASC Consultants and you which clearly outline, goals and objectives, scope, services to be delivered, performance tracking and reporting, problem management, fees and expenses, compensation and customer duties and responsibilities. We cover important items such as:

  • Regular preventative maintenance which can prevent unexpected equipment failure
  • Remote and onsite helpdesk support
  • Backup & disaster recovery - Veritas Backup Enterprise, image technology
  • Supplier Service Level Agreement warranty work
  • Security auditing
  • Much more ...